We are currently hiring for part-time/casual & full-time Emergency Dispatch positions.
If you are interested in submitting a resume, use the 'Submit Resume' button below or send to [email protected].
Emergency Services Dispatch/911 Call Taker
Valley Communications, the only privately owned Public Safety Answering Point (PSAP) in Canada, located in Kentville, Nova Scotia, is seek a highly skilled, mature minded individual to join our Dispatching team. As the first point of contact between emergency services and the public, you will focus your energy and talent to receive and triage calls for Police, Ambulance and Fire. You will collect, prioritize and disseminate significant and crucial information to Fire agencies. Every shift is different and every call presents new challenges. You are expected to take responsibility for delivering professional, timely and quality emergency communications services to the public using computer and paging systems.
Valley Communications has been in business since 1959. We believe in helping people and we are the 'un-seen' vital link between people in need and the emergency agencies that they require. We work in a fast paced and exciting environment. If you are a multi-tasker who works well in stressful times of crisis, we are the perfect employer for you.
Dispatchers save seconds, and seconds save lives! Are you ready to make a difference in someone's life?
The Ideal Candidate
Education and Experience
Training Requirements
Shift Patterns
We are a 24/7, 365 day operation, therefore workdays include days, nights, weekend, special events and statutory holidays. Currently the hours of work for part time employees include weekday (Monday to Friday) 4pm to 8pm shifts, and Saturday or Sunday 1-7pm shifts. The full time shifts are four 12 hour shifts on, with four days off. The full time 12 hour shifts are Monday to Sunday, 6am to 6pm or 6pm to 6am.
Location: 217 Belcher Street, Kentville, NS
Tasks and Responsibilities
Special Requirements and Other Duties (as required)
If you are interested in submitting a resume, use the 'Submit Resume' button below or send to [email protected].
Emergency Services Dispatch/911 Call Taker
Valley Communications, the only privately owned Public Safety Answering Point (PSAP) in Canada, located in Kentville, Nova Scotia, is seek a highly skilled, mature minded individual to join our Dispatching team. As the first point of contact between emergency services and the public, you will focus your energy and talent to receive and triage calls for Police, Ambulance and Fire. You will collect, prioritize and disseminate significant and crucial information to Fire agencies. Every shift is different and every call presents new challenges. You are expected to take responsibility for delivering professional, timely and quality emergency communications services to the public using computer and paging systems.
Valley Communications has been in business since 1959. We believe in helping people and we are the 'un-seen' vital link between people in need and the emergency agencies that they require. We work in a fast paced and exciting environment. If you are a multi-tasker who works well in stressful times of crisis, we are the perfect employer for you.
Dispatchers save seconds, and seconds save lives! Are you ready to make a difference in someone's life?
The Ideal Candidate
- Displays honesty, integrity, and ethical conduct at all times
- Committed to professionalism, and excellence in customer service
- Reacts quickly, logically, efficiently, and calmly in emergency situations
- Displays exceptional prioritizing, and multi-tasking skills in an emergency, priority driven environment
- Exhibits excellent oral and written communication skills
- Remains flexible and adaptable in an ever changing work environment while contributing to the team's goals
- Provides excellent customer service
- Proficient in Microsoft Word, Excel, and Outlook
- Displays ability to work in a team based, collaborative work environment
- Excellent spelling and grammar
- Has legible handwriting
Education and Experience
- Grade 12 High School Diploma required
- Completed courses in public safety, emergency communications or criminology preferred
- Experience working or volunteering in an emergency services environment is desirable
- Experience working in a call centre environment preferred
- Knowledge of Nova Scotia geography an asset
- Excellent computer skills with fast and accurate keyboarding
Training Requirements
- New Emergency Dispatcher will receive on the job training for Fire, Valley Alarms monitoring, and telephone answering provided at Valley Communications
- Each new Call Taker is provided a paid one week classroom 911 Call Taker Training course with a half day Domestic Violence Training course. Course location is in Dartmouth, Nova Scotia. The course includes a test at the end of the week which is a combination of written/hands on testing; ongoing assessments follow the course with on the job training. Training is mandatory and will occur during your first 3 to 6 months at Valley Communications. You must have a flexible availability to meet the training and shift requirements.
Shift Patterns
We are a 24/7, 365 day operation, therefore workdays include days, nights, weekend, special events and statutory holidays. Currently the hours of work for part time employees include weekday (Monday to Friday) 4pm to 8pm shifts, and Saturday or Sunday 1-7pm shifts. The full time shifts are four 12 hour shifts on, with four days off. The full time 12 hour shifts are Monday to Sunday, 6am to 6pm or 6pm to 6am.
Location: 217 Belcher Street, Kentville, NS
Tasks and Responsibilities
- Use a fire paging dispatch system in conjunction with Fire Pro to determine procedures, protocols, and paging instructions for each individual fire department, and record times of emergency incidents.
- Receive emergency calls from the public requesting police, fire, medical or other emergencies.
- Determine the nature and location of the emergency; determine priorities and dispatch emergency agencies as necessary in accordance with established procedures.
- Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units.
- Monitor direct emergency alarms, answer non-emergency calls for assistance.
- Enter, update, and retrieve information.
- Operate a variety of communications equipment, including radio consoles, telephones, and computer systems.
- Perform a wide range of radio, and telephone operational duties in this 24 hour facility.
Special Requirements and Other Duties (as required)
- Willingness and/or ability to work rotating shifts, occasional nights, holidays, weekends, and during severe weather conditions (ie. power outages, winter storms, blizzards, hurricanes, wind storms, etc.)
- Work on call basis, if required.
- Work irregular duty assignments, if required.
- Conform to department grooming standards (Business casual Monday to Thursday, day shift, casual attire can be worn on Friday, evenings, weekends, holidays, storm days.)
- Successfully pass a criminal records check, child abuse register check, and have never been involved in a criminal investigation.
- Work with others, and be a team player.
- Attend educational sessions as required.
- Travel to Dartmouth, Nova Scotia for training as required (911 Training, 911 Refresher Training, Domestic Violence Training, Suicide Intervention Training).
- Physical and mental health - Candidates must demonstrate a state of physical and mental health consistent with the ability to perform assigned duties.